**Return & Refund Policy**

At 24h-Biqala, we strive to ensure your complete satisfaction with your purchases. If you are not happy with your order, please review our Return & Refund Policy below to understand your rights and how to proceed.

**1. Return Policy**

- **Eligibility for Returns:** You may return products within [14] days of receiving them if they are unopened, unused, and in their original packaging. To be eligible for a return, the item must be in the same condition as when you received it and must be accompanied by the original receipt or proof of purchase.
- **Non-Returnable Items:** Certain items are non-returnable, including perishable goods, custom-made products, and items that have been opened or used. Please check the product description for any specific return restrictions.

**2. How to Initiate a Return**

- **Contact Us:** To initiate a return, please contact our customer service team at [[email protected]](mailto:[email protected]) or call us at 0562271167. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- **Return Instructions:** Once your return request is approved, we will provide you with instructions on how to return the item. Please follow these instructions carefully to ensure the return is processed smoothly.

**3. Refunds**

- **Refund Process:** Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within [7-10] business days.
- **Shipping Costs:** Shipping costs incurred for returning items are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item). In such cases, we will cover the return shipping costs.
- **Partial Refunds:** Partial refunds may be granted for items that are returned in a used or damaged condition.

**4. Exchanges**

- **Exchange Policy:** We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

**5. Damaged or Defective Items**

- **Report Issues:** If you receive a damaged or defective item, please contact us immediately at [[email protected]](mailto:[email protected]) or call us at 0562271167. Provide photos of the damaged or defective item along with your order number.
- **Resolution:** We will assess the issue and arrange for a replacement or a refund, depending on your preference and availability of the item.

**6. Changes to This Policy**

We may update this Return & Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review the policy periodically.

**7. Contact Us**

If you have any questions or concerns about our Return & Refund Policy, please reach out to us at:

- **Email:** [[email protected]](mailto:[email protected])
- **Phone:** 0562271167
- **WhatsApp:** 0562271167
- **Website:** [https://24h-biqala.com/](https://24h-biqala.com/)
- **Address:** Abu Dhabi, UAE

Thank you for shopping with 24h-Biqala. Your satisfaction is our priority.